I'm here to be part of a culture of care and be there for those who need me

Overview

Serves as primary point of contact for Homecare Homebase (HCHB) software issues for Enhabit Home Health 
& Hospice. Triages tickets, ensures tickets are directed to the appropriate team in a timely manner, and 
coordinates communications and educational opportunities with software management and members of the 
operations team. Supports database management, computer applications, and applicable operating systems, 
with an emphasis on entering data into the HCHB system quickly and accurately, and devising solutions to 
ensure smooth operations. 

Location: 6688 N. Central Expwy. Dallas, TX 75206

Responsibilities

• Provide technical, software, and operational support timely; physician and facility entry.
• Provide accurate communication between the HCHB vendor and branch representatives; research issues, 
  and escalate for timely resolution, as needed.
• Coordinate branch communications with department leadership; escalate issues, as needed.
• Identify and educate on utilization deficiencies; as it pertains to valid data, and appropriate requests to aid 
  in database integrity.
• Assist with the execution of daily branch and home office operations, as directed; in compliance with 
  conditions of participation in Medicare/Medicaid, and Enhabit standard operating procedures, job 
  descriptions, and policies and procedures.
• Develop software help knowledge-based articles (KBA); assist with end user education, as directed.
• Assist in special projects pertaining to company utilization of the HCHB software, as directed.
• Maintain a positive, supportive, and team-centered customer service approach in every interaction.
• Demonstrate qualifications and competencies consistently and reliably.\
• Complete all other duties as assigned.

Qualifications

• A high school diploma is required.
• Must have intermediate demonstrated technology skills. Experience must include proficient knowledge and understanding of computers and software systems, particularly Microsoft excel.

Education and experience, preferred

• A bachelor degree in a related field is preferred.
• Demonstrated knowledge of office operations, including standard operating procedures, payroll, billing processes, or human resources, is preferred.

Additional Information

At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:

• Comprehensive insurance plans - medical, dental, and vision
• Generous paid time off – Up to 30 paid days off per year
• 401k retirement savings plan with match
• Basic life insurance at no cost to eligible employees
• Employee scholarship program
• Promote-from-within philosophy

Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.